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Frequently Asked Questions About Shopping at LoadUp.com
- What type
of merchandise do you sell?
- What kind
of condition is the surplus merchandise in?
- How do I order?
- How do I search for
merchandise?
- How can I pay? Is it
safe to use my credit card?
- How long will it take
to get what I order? How much is shipping?
- What about your returns
policy?
- How can I check the
status of my order?
- Sales Tax?
- How do I contact Customer
Service?
1. What type
of merchandise do you sell?
We sell most government surplus and military surplus merchadise. The
surplus merchaise is mostly from the United States and Europe.
2. What
kind of condition is the surplus merchandise in?
Often the merchandise in new, but been stored in a military warehouse
for years. Some items may have been use by soldiers. We inspect all items
to make sure they are in good condition and that it meets our standards.
However you may find some imperfections, scratches, repairs, fading or
battle scars from time to time. Thats just how surplus is, thats whats
make it so wonderfully unique. We recommend washing or dry cleaning some
items before using, as they may smell musty due to long shelf storage. All our merchandise is sold 'as is' and you can return it for any reason.
3. How do I
order?
It's fun and easy to order
at LoadUp.com. If this is your first time buying something, or if you're
sending a gift to a friend, you'll want to place items in your shopping
cart and proceed to checkout through our web store.
4. How
do I search for merchandise?
If you know what you're looking for, simply enter a term or two into
the search box you'll find on most pages of our site and click on the
Go! button.
Don't know exactly what you're looking for? Browse thought the 'Categories'
links below the Search link.
5. How can
I pay? Is it safe to use my credit card?
All prices in our store are listed in US dollars. We accept American
Express, Diners Club, Discover, Japanese Credit Bank, MasterCard, Visa,
and checks or money orders denominated in U.S. dollars and drawn on a
U.S. bank. Checks must also have a valid nine-digit bank routing number
(ABA code), located along the bottom.
Shopping at LoadUp.com is safe. Every credit card purchase you make at
LoadUp.com is backed by the LoadUp.com Safe
Shopping Guarantee.
Shopping
with LoadUp.com is absolutely safe. We guarantee that every transaction
you make at LoadUp.com is safe. That means if fraudulent charges are ever
made to your card, you will not have to pay for them.
Plus, you'll be one of out many customers who have safely
shopped with us without credit card fraud. If you feel more comfortable,
you may fax us your credit card number. Once you have fully submitted
your order, you will be provided with our fax number so that you may provide
us with your credit card number.
6. How
long will it take to get what I order? How much do you charge for shipping?
Most orders ship within two days of us receiving your order. If we are out
of stock on the item, we will email you with availability and ask what
you would like us to do.
Shipping is based on your zip code, the method you choose to ship the
order and the weight of your order. You can check shipping by entering
your zip code, state and shipping method on the check-out page. Then hit
the 'Update for shipping button'.
7. What
about your returns policy?
Our returns policy is simple.
- 30 day money back guarentee
- Please e-mail us for an RMA# before returning any items
- Shipping charges are non-refundable, even if the item is defective.
- Any fee's charged to us by a third party during the return will be
charged back to the customer.
- Return merchandise must be shipped freight prepaid. Any returns
shipped freight due or without a valid RMA# will be refused
for a full refund of the returned merchandise. Please note that we can process returns and refunds only
for items purchased from LoadUp.com.
8. How
can I check the status of my order?
Email LoadUp's customer service at: help@LoadUp.com
with your name and invoice number and put "status of order" in it and
we will email you back you order status. We ususally get back in less
than a work day. You should received a email after your order is placed.
A tracking email will be sent after your order ships, unless you specify
not to be contacted by email. (Verizon customers note: If you use Verizon
as your ISP, please be aware that they refuses email from most legitimate
email servers, we recomment using anyone for email except verizon.net)
9. Sales Tax?
We are required by law to collect state sales tax for deliveries made
to our customers in California.
10. How do
I contact Customer Service?
If you didn't find the answer to your question on this page, please send
us an e-mail. We'll be happy to help you.
11. International orders?
For international orders our our products are shipped F.O.B. our warehouse.
Any damage to a package after it leaves our warehouse is the responsibility
of the customer. Claims for freight damage are also the responsibility
of the customer. Loadup will do everything possible to aid in this process,
however, our responsibility ceases when the package leave our facility.
12.
Charge Back?
A charge back occurs when the credit card holder disputes a charge
to their credit card. Typically these are because you don't recognize/remember
purchasing anything from LOADUP by the time your statement comes. Unfortunately,
a charge back generates a lot of paper work for the all the parties
between the credit card holder and us LOADUP. To cover the extra work
it takes to process the paper work, the bank charges us a fee of $20,
which we need to pass on to the customer. To avoid this, please retain
your receipt from the order so you recognize LOADUP on your credit card
bill and avoid creating the charge back fee to us.
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